Service Performance Check 2024

Dear valuable customer,

Thank you very much for using Global Helicopter Services as partner for your particular Aviation Requirements. It was a great pleasure to perform our services in your name.

To help us improving our future service performance, we kindly ask you to rate the following questions and where possible to leave us comments about items you liked or where in your opinion we should take extra care on improvement. The more information and suggestions you are willing to share in the following, the better we can amend our services to reach absolute satisfaction and perfection with regards to future services in your name.

If you have any questions with regards to the content in the following or about this Performance Check in general, please do not hesitate to contact Justin Shaju (Compliance Monitoring j.shaju@g-h-service.com) or Ursula Pöcklhofer (Commercials & Sales u.poecklhofer@g-h-service.com.)

As well be ensured, that any information shared with this Performance Check will only be used internally for said reasons. Neither any information given nor any results from this questionnaire will be shared with third parties nor will be used for promotional reasons.

Name of person (Voluntary):

Name of person (Voluntary):

E-Mail (Voluntary) :

E-Mail (Voluntary) :

Company Information:*

Company Information:*

Operation (country, mission, aircraft/helicopter, registration mark(s))*

Operation (country, mission, aircraft/helicopter, registration mark(s))*

Focal Point and contact details for eventual clarification:

Focal Point and contact details for eventual clarification:

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How satisfied are you with GHS and provided services in general?*

How satisfied are you with GHS and provided services in general?*

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Which of the following words would you use to describe our company and our services? Please select all that apply in your opinion.*

Which of the following words would you use to describe our company and our services? Please select all that apply in your opinion.*

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How transparent and satisfactory was the communication and reporting between Management/Operations Department and Client?*

How transparent and satisfactory was the communication and reporting between Management/Operations Department and Client?*

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Did our Safety Performance, related procedures and practices appear satisfactory to everyone who had direct contact with our services?*

Did our Safety Performance, related procedures and practices appear satisfactory to everyone who had direct contact with our services?*

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Did the performance / professionality of our crews on site meet your expectation?*

Did the performance / professionality of our crews on site meet your expectation?*

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To which extent did we finally fulfill your mission requirements (technical capability demonstrated and / or equipment provided)?*

To which extent did we finally fulfill your mission requirements (technical capability demonstrated and / or equipment provided)?*

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Has demonstrated statistical ops performance (Grounding Days, transported passengers / payload vs. flight time / timing) been satisfactory?*

Has demonstrated statistical ops performance (Grounding Days, transported passengers / payload vs. flight time / timing) been satisfactory?*

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If applicable, was the auditing performance shown from our side satisfactory, timely and transparent?*

If applicable, was the auditing performance shown from our side satisfactory, timely and transparent?*

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If applicable and demonstrated while mission, could our online based ops management tools convince and satisfy? (Skytrac, Fleetplan, IQSMS and BlueEye)*

If applicable and demonstrated while mission, could our online based ops management tools convince and satisfy? (Skytrac, Fleetplan, IQSMS and BlueEye)*

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To which extent was our timing and handling in terms of mission commencement and demobilization meeting your expectations?*

To which extent was our timing and handling in terms of mission commencement and demobilization meeting your expectations?*

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How satisfied were you with the financial processing and transparency?*

How satisfied were you with the financial processing and transparency?*

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How likely are you to recommend our company to others?*

How likely are you to recommend our company to others?*

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Kindly provide us with any additional comments, suggestions which may help us to improve our services:

Kindly provide us with any additional comments, suggestions which may help us to improve our services:

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